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Initiate and maintain key customer master profiles according to client requirements/special instructions

Sales support for Key import accounts 

Investigate problems

Multitask between ocean and air operations

Delegate responsibilities in accordance with Manager directives

Ensures that the team follows the Operational Data Quality Policy- Team training and file auditing 

Develops relationships with clients and serves as an escalation point as needed

Receive, review, and process documentation (such as B/L and AWB, manifests, invoices, packing lists, debit notes… etc ) for each shipment accurately, thoroughly, efficiently and performing all functions within a strict time frame.

Ensure all required documents are received from overseas/origin agents

Ensuring Compliance including accurate AMS and timely ISF Filing

Tracking/tracing of cargo

Issuing Arrival Notices in a timely manner

Expedite inbound import traffic to facilitate customs clearance

Prepare, route, and distribute manifests as required

Arrange/Approve Payments for Charges Due

Accurately perform all billing, distribution and collection of funds for the client's cargo.

Approves trucker bills, agent invoices, and SSL bills.

Resolve Billing Disputes

Interdepartmental Communication

Coordination with Brokerage Department for ISF Filings and Customs Clearances

Daily communication with overseas agents

Rate negotiation with vendors

Interact with customers, vendor and foreign agents with excellent service and manner

Correct billings and issue debit and credit memos for customers

Gives rate quotations to shippers and agents

Promote additional business opportunities for the Company

Other duties as required