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 The Entry Writer is responsible for the correct and timely creation and transmission of CBP entries of key accounts. The Entry Writer serves as a customer advocate and must possess strong customer service skills.

Location: Cranford, NJ

Pay: $65k

Job Type: Full-time

Schedule: Monday-Friday; 8:00am-5:00pm

• Manage assigned accounts 
• Possesses strong knowledge and understanding of Partner Government Agency
• Strong understanding of FDA, USDA, AMS, NOP, etc.
• Follow SOPs for each customer on the correct method and data required for preparing an entry.
• Assist in classifying products according to the HTSUSA
• Receive and review documentation, to input and transmit data for CBP release of shipments.
• Provide guidance to improve customer satisfaction
• Manage customs issues, such as holds and exams
• Handle entry cancellations; IT/TE/IE moves as needed
• Handling carnets and TIB entries
• Identify and resolve issues that may result in delayed cargo release or final delivery
• Report all issues to customers and management affecting timely clearance and delivery in a timely manner.
• Report problem resolutions to management in a timely manner including suggestions for problem avoidance in the future.
• Communicate in writing or verbally with customers and management all issues affecting specific urgent shipments.
• Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders and CFS on the availability of imported shipments.
• Arrange with trucking companies the pick-up and delivery of freight solutions to simplify and expedite cargo flow.
• Provide advisory classification, FTA qualification, PGA requirements to Business Partners

• Assist and Engineer client solutions
• Promote additional business opportunities for the Company
• Other duties as required

REQUIRED:

• Progressive high-level operational experience (Min. 5 years – 7 years)
• Prior experience working at a CHB with FDA and PGAs experience
• Experience in interacting with high-level clients
• College level communication skills 
• Reliable and communicates clearly 
• Microsoft Office Suite intermediate knowledge
• Must have experience using CargoWise 
• Knowledge of regulations (19CFR) and HTS
• Excellent verbal and written communication skills
• Fluent in English
• Pass background check

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