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Responds to customer questions, including regulations, required information, invoices, quotas, etc. 

Contacts the trucking companies to arrange pick-up cargos from customer's warehouse or other locations to the company warehouse

Negotiates with shipping lines and truckers to get a better rate

Responsible for coordinating trucking schedule and making any adjustment as needed 

Contacts airline companies to make booking for the cargo space

Prepares necessary export documentation such as bill of landing, packaging list, invoice and other required documents by the Customs, Airline companies and TSA 

Makes sure that all paperwork is completed in compliance with customs regulations

Track and Trace shipments

E-mails necessary shipping information to the customers, Japan and other parties after completing export documentation 

Keeps the customers/ overseas office informed with the status of their shipments

Maintains and manages customer's information in accordance to TSA regulation 

Issues invoices and sends to the customers and overseas agents 

Communicates with department manager and other staff to maintain effective work-flow 

Communicates with sales department and customer service department staff to answer customer's requests and inquiries